Frequently Asked Questions
Frequently Asked Questions
To access our webshop with pricing, you need an account. Please click the following link to create one: signup.php and fill in the required fields. Your password must be at least 8 characters long. We also require a valid VAT registration number as proof of trade, as we sell exclusively to registered businesses.
You can reset your password by entering your current email address here: reminder.php
You will immediately receive an email with a link to set a new password.
If you continue to have difficulty, please contact us directly at mail@badiv.com
You will immediately receive an email with a link to set a new password.
If you continue to have difficulty, please contact us directly at mail@badiv.com
Yes. Since shipping costs vary by destination, we will personally take care of finding the best possible rates for you and provide full details before your order is confirmed.
No. We offer the best possible prices on our products and always strive to find the most suitable and cost-effective delivery option for each customer individually.
This typically means the item is temporarily unavailable. You can either use the messaging system in the webshop to be notified by email when it becomes available again, or contact us directly by phone.
We are happy to provide detailed information about any product by email or phone before you order. If the goods do not meet your expectations despite this, we will of course do our best to find the right product for you.
You will receive a confirmation email once your order has been completed. If you do not receive one, please contact us.
Please contact us immediately and we will either replace the product or issue a credit note.
Yes. We source from small manufacturers and artisans working in family-run businesses. We are committed to fair pay and maintaining good, long-term relationships with all our partners.
One to two times per month. Our newsletters are kept short and concise, covering interesting updates and new arrivals.
Absolutely. You are welcome to visit our showroom, view the products in person, and make purchases on the spot. We are easily accessible by public transport and on foot, with parking available nearby.
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Team BADIV